Join our Commercial Team as a Customer Success Manager and make an impact on developing this key function within Collegial!

Are you passionate about building lasting business relationships with customers? Do you thrive on ensuring their success and satisfaction? If so, we want you to be a key player in our dynamic Commercial Team as a Customer Success Manager!

About us

We are a Corporate Learning Solution that drives learners towards application and ability. We aspire to offer the most engaging and effective learning experience in the world. Our team is composed of talented individuals who are committed to making a significant difference within the learning space.

Why join us?

• Impactful work: your role as a Customer Success Manager will directly contribute to our customers' success and the growth of the company
• Collaborative culture: join a collaborative and supportive team that values open communication and teamwork
• Fantastic team: be part of a team that encourages new thinking and pushes the boundaries of how to excel commercially in a pure B2B Enterprise SaaS environment
• Growth opportunities: we believe in investing in our employees' growth. You'll have access to continuous learning and development opportunities
• Trust-based hybrid organization: Collegial values trust by empowering employees with flexibility through hybrid work options, while also providing offices in the heart of Stockholm

What you'll do

• Engage early in the sales process to introduce Customer Success at an early stage
• Onboard new customers, ensuring they have a smooth and successful implementation experience
• Build and maintain strong relationships with our customers by understanding and following up on their goals and challenges on a regular basis
• Identify expansion opportunities and proactively manage renewals
• Ensure high license activation and utilization
• Provide ongoing support and guidance to customers, helping them maximize the value of our offering. This includes sharing best practices to ensure customers achieve their desired business outcomes
• Monitor Customer Health Metrics and proactively address any issues or concerns to prevent churn
• Collaborate with cross-functional teams to drive customer satisfaction and product adoption

What we're looking for

• Proven experience as a Customer Success Manager or in a similar customer-facing role
• Strong communication and interpersonal skills
• Analytical mindset with the ability to identify and solve complex problems
• Empathy and passion for ensuring customer success
• Highly collaborative and enjoys working in a dynamic startup environment
• Proficiency in English, both written and spoken, is required

Location

Offices in the very center of Stockholm in addition to a hybrid workplace.

How to apply

If you're excited about the prospect of being a key player in our customer success journey, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you'd be a great fit for our team.

Join us in shaping the future of Corporate Learning!